Verizon Wireless

Doesn't Recommend

Ellen S.

Joined 1 year ago

Never, Ever Again!. I have a lot of experience with Verizon -- I have 2 very complicated non-cellular accounts and one rather complicated cellular account. After speaking with Verizon Cellular on the phone, I decided to open yet another account for wireless internet (I live in a remote area and can't get DSL or cable). I called the Verizon store in Kingston and spoke to "Joe" who said that they have the equipment I need in stock. Very excited to finally have high-speed in the mountains, I told him I would be in the next morning to get it. He said that he would see me then. I drove for 1 1/2 hours to get there, to discover that there is no "Joe" nor do they have the equipment in stock, nor have they had the equipment in stock for some time. So who is Joe and who does he think he is that he can waste 3 hours of my time (plus gas) for nothing? All the personnel had to say was "Would you like us to order it for you?" Why they could possibly think that after wasting my time and money that I would even consider having them do anything for me is beyond me.. I have never, ever written a review, but this was so totally unacceptable, I feel I must (even though I'm doing this on dial-up!). When I got home, I called Verizon and they will FedEx the equipment to me -- I'll receive on Friday, just two days after my escapade to Kingston.